Privacy Policy
Move freely—your data stays protected and in your control.
What you need to know
- We collect only what we need to fulfill your order, support you, and improve our store.
- Cookies help our site work and help us understand performance. Optional ones are your choice.
- We share data with payment processors (PayPal, Stripe, Airwallex), shipping carriers, and analytics/service providers for operations.
- You can access, correct, or delete your data, and opt out of marketing. CCPA/CPRA and GDPR rights apply where relevant.
1) What personal data we collect
Identity and contact details
Your name, email address, billing and shipping addresses.
Order and payment details
Order contents, order numbers, transaction totals, currency, taxes where applicable, and payment status. Payment card details are handled by our payment processors and are not stored by dourange.
Technical data and cookies
Device and browser information, IP address, approximate location, pages viewed, and interactions with our site collected via cookies and similar technologies.
Communications
Messages you send to our support team and your marketing preferences.
2) Why we process your data
Order fulfillment and account
To process payments, ship your order, send confirmations, and keep purchase records.
Customer support
To answer questions, handle returns, and resolve issues.
Payments and fraud prevention
To verify transactions, detect suspicious activity, and protect you and our store.
Analytics and site improvement
To understand site performance, fix problems, and improve our product selection and experience.
Legal compliance
To meet tax, accounting, and regulatory obligations, and to respond to lawful requests.
Marketing communications
To send updates and offers if you opt in. You can opt out anytime.
3) Cookies and similar technologies
Essential cookies
Required for core functions like checkout, cart, and security. These can’t be turned off in our systems.
Analytics cookies
Help us measure traffic and site performance so we can improve. You can choose to decline these via your browser settings.
Optional marketing cookies
Used to tailor content or offers if you opt in. Your choice controls whether these are set.
Your controls
You can manage cookies through your browser settings. Blocking some cookies may impact site features.
4) When and with whom we share data
- Payment processors: PayPal, Stripe, and Airwallex process your payment information securely.
- Shipping carriers: We share delivery details to get your order to you.
- Analytics and operational service providers: Partners that help with site hosting, analytics, email, and customer support tools process data on our behalf under contracts.
- Legal and safety: We may disclose information to authorities if required by law or to protect our rights, users, or the public.
We do not sell your personal information.
5) Data retention
We keep personal data only as long as needed for the purposes described above. For example, we retain order records to meet tax and accounting requirements and to support returns and warranty inquiries. When data is no longer needed, we delete it or de-identify it. Marketing preferences are kept until you opt out.
6) Your rights
- Access the personal data we hold about you.
- Correct inaccurate or incomplete data.
- Request deletion, subject to legal obligations.
- Request portability of certain data.
- Object to or restrict certain processing.
- Opt out of marketing emails anytime.
California (CCPA/CPRA)
California residents have rights to know, delete, and correct personal information, and to opt out of selling or sharing for cross-context behavioral advertising. We do not sell personal information. You can exercise your rights by contacting us at the email below.
EEA/UK (GDPR)
Our lawful bases include contract (to fulfill your order), consent (for marketing or certain cookies), legitimate interests (to improve and secure our services), and legal obligation (tax/accounting). You may lodge a complaint with your local data protection authority. To exercise your rights, contact us at the email below.
7) Children’s privacy
Our store isn’t directed to children under 13, and we don’t knowingly collect their data. If you believe a child provided us information, contact us so we can delete it.
8) How to contact us about privacy
Email: [email protected]
Address: 178 Khóm 8, Rạch Gốc, Ngọc Hiển, Cà Mau
9) Effective date
This policy is effective on the date this page is published.