Terms of Service
We make it easy to gear up for your next move—and we keep the rules clear so you can shop with confidence.
What you need to know
- Using dourange.com means you accept these Terms.
- Pay in USD via PayPal, credit/debit cards, Stripe, or Airwallex. Taxes are shown at checkout where applicable.
- We may decline or cancel orders for fraud alerts, stock limits, or obvious pricing errors.
- Shipping basics: handling 1-1 business days, transit 2-5 business days, $6.99 per order.
- Returns: 30 days from delivery. Refunds processed 5-7 business days after inspection. Original shipping refunded only when we’re at fault.
- Questions? Email [email protected].
1. Acceptance of these Terms
By visiting or purchasing from dourange.com (the “Site”), you agree to these Terms of Service and to any policies referenced herein. If you don’t agree, please don’t use the Site. We may update these Terms from time to time, and your continued use of the Site means you accept the updated version.
Plain-English summary
Browsing or buying here means you’re okay with these rules.
2. Your account and information
When you create an account or place an order, you agree to provide accurate, current, and complete information. You’re responsible for keeping your login secure and for all activity under your account. Tell us right away if you suspect unauthorized use.
Plain-English summary
Use accurate info and keep your password safe.
3. Orders and our right to refuse or cancel
Your order is an offer to buy; we may accept or decline it at our discretion. We may cancel or limit quantities for reasons including suspected fraud, stock availability, or obvious pricing or listing errors. If we change or cancel an order, we’ll try to notify you using the contact details you provided.
Plain-English summary
Sometimes orders need to be adjusted or canceled—mainly for fraud, stock, or clear errors.
4. Pricing and payment
Prices are shown in USD. Applicable taxes are shown at checkout where required. By submitting an order, you authorize us (and our payment partners) to charge your selected payment method for the total amount due. We accept PayPal, credit/debit cards, Stripe, and Airwallex. You represent you’re authorized to use the chosen method and that billing details are correct.
Plain-English summary
Pay in USD with the methods listed. Taxes appear at checkout when applicable.
5. Shipping and delivery
Standard handling time: 1-1 business days. Standard transit time: 2-5 business days. Standard shipping fee: $6.99 per order. Delivery timelines are estimates and can be affected by carrier delays or events outside our control. For full details on methods, fees, and timing, see our Shipping Policy.
Plain-English summary
We pack quickly, ship promptly, and charge $6.99 per order. Carriers may affect final timing.
6. Returns and refunds
You can request a return within 30 days from delivery. Once returned items are received and inspected, refunds are processed in 5-7 business days to the original payment method. Your bank or provider may take an additional 5-10 business days to post the refund. No restocking fee applies. Original shipping is refunded only when we’re at fault (e.g., wrong or defective item). For steps and eligibility, see our Returns Policy and Refund Policy.
Plain-English summary
30-day returns. Refunds after inspection in 5-7 business days, plus bank posting time.
7. Acceptable use
Use the Site lawfully and respectfully. Don’t scrape, crawl, or harvest data. Don’t attempt to hack, disrupt, or overload our services. Don’t upload malicious content. Don’t misuse our trademarks or brand assets, and don’t resell our content or product listings without permission. We may suspend or terminate access for violations.
Plain-English summary
Be fair. No scraping, hacking, or unauthorized commercial use.
8. Intellectual property
All content on the Site—including text, graphics, logos, images, and designs—is owned by or licensed to dourange and is protected by applicable laws. We grant you a limited, non-transferable, revocable license to use the Site for personal, non-commercial purposes. Any other use requires our prior written permission.
Plain-English summary
Our content is ours. Please don’t copy or use it without permission.
9. Warranties and liability
The Site and its content are provided “as is” and “as available.” To the maximum extent permitted by law, we disclaim all warranties—express or implied—including merchantability, fitness for a particular purpose, and non-infringement. To the maximum extent permitted by law, dourange and its affiliates won’t be liable for indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, or data. Our total liability for any claim related to a purchase or to your use of the Site won’t exceed the amount you paid for the order at issue.
Plain-English summary
We do our best, but we can’t promise perfection. If something goes wrong, our liability is limited.
10. Force majeure
We aren’t responsible for delays or failures caused by events beyond our reasonable control, including but not limited to acts of nature, natural disasters, epidemics, wars, labor disputes, power failures, or carrier interruptions.
Plain-English summary
Unexpected events can impact service. We won’t be liable for those delays.
11. Governing law
These Terms are governed by the laws of the country in which the brand operates, without regard to conflict-of-law rules.
Plain-English summary
Local laws where we operate apply.
12. Changes to these Terms
We may update these Terms at any time. Changes take effect when posted on the Site. If you keep using the Site after changes post, you’re agreeing to the updated Terms.
Plain-English summary
We may revise these rules. Using the Site after that means you agree.
Contact
Email: [email protected]
Address: 178 Khóm 8, Rạch Gốc, Ngọc Hiển, Cà Mau